MANILA – The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23-billion sector.
AI-powered translators could dilute the biggest advantage the Philippines has, the wide use of English, an industry meeting was told this week. Other AI applications could take over process-driven jobs.–Reuters
The growth of Google’s workforce seems to undermine the notion that technology is actually eliminating more jobs than it creates. What we are seeing is not so much job reduction as job churn. As new technologies eliminate jobs, they create opportunities for new ones to be created. When automation eliminates jobs, it brings down costs and thus prices. By increasing the real wages of consumers, it frees up cash to be spent on other goods and services – creating new jobs, often in new industries. Rather than go idle, labor is employed to provide goods and services consumers never had access to before.–Real Clear Markets
AI Expert, Bruce Tedesco is a Data Scientist specializing in Artificial Intelligence. Bruce also has 40+ years as a marketing & brand strategy consultant in the technology, entertainment, and media industries.
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