It’s about time! Help for the consumer to not get bamboozled at the repair shop


You pull into a parking spot. You can feel the level of apprehension rise as you get out of your vehicle. As you walk towards the front door of the building, a feeling of dread starts to overwhelm your senses. Grabbing the door handle, you open the door to the local auto repair facility. The fun begins…

According to the US Department of Transportation (DOT), consumers lost approximately $20 Billion in bogus car repairs.

This was 40 years ago.

Fast forward to the 21st century: High retirement rate of seasoned technicians, newbies who lack the proper training and the ever-changing advancements toward the autonomous vehicle. The uneducated consumer is in big trouble. So, how do you defend yourself, your wallet at the repair shop?

Find Me Auto Help is your auto repair fix! You do not need to know which end of the screwdriver to use to understand this consumer guide that reveals “what goes on” in the bay. It explains how consumers can protect their auto budget by dodging over-zealous service advisors, steering clear of big store service quotas and how to keep track of your vehicle services – all in layman’s terms.

Its interactive pages – with supporting website ( — ask vehicle owners specific, important questions; gives answers to support their auto repair decision and budget. A little larger font benefits those who have been “driving for decades.” It is all about keeping their vehicle running longer, stronger. A must-have guide before your next auto center visit.

About the Find Me Auto Help author: National award-winning SME automotive professional Pam Oakes is into her fourth decade within the industry – and, she has seen just about everything when it comes to consumers dealing with car care. Some good. Some bad. So, she thought it was time to update her 2011, national award-winning “Car Care for the Clueless” book series and glovebox guide to help vehicle owners, help the most important investment they will ever make: their car and truck. Other books Oakes as written: “Watch Your Pennies and the Dollars Will Follow: A Practical KPI for Mom and Pop Repair Shops,” “Empowered Woman’s Car Care Guide” (another, national award-winning publication) and tech manual (w/DVD) ASEG1 Prep for Auto Techs.

Ms. Oakes is a 30-year ASE automotive technician, 20-year (original start-up) national award-winning shop owner, sole proprietor with more than 25 consumer satisfaction “Best Auto Repair Shop” awards (local, regional); two, national awards including runner-up “Top Shop” and semi-finalist “Top Shop;” auto expert legal witness; auto patent holder; syndicated auto radio host; nationally awarded auto author; auto applications engineer for a Tier 1 auto manufacturer; Class 8 (semi-truck) international instructor; auto technology instructor & developer for several, national-international companies; auto business intelligence and technical training consultant; auto ADAS instructor and business owner.

And, the fourth-generation tech still “turns wrenches” for fun.

Ms. Oakes is based in the Tampa Bay (FL) area along with her fiancé Peter Sudak, dog Sally Jane and cat Spicy Meatball. For more information on the book, or to talk with Ms. Oakes, you can contact her, at: 813.433.0502 or